Story
DocuSign
Hyatt HotelsHyatt Hotels Brings Contract Routing onto DocuSign
Hyatt Hotels, a consumer discretionary organization in the United States, uses Identity from DocuSign to support agreement management for legal and business owners.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because contract routing has a clear owner |
| Productivity | Handoffs in agreement management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Identity is the governed place legal and business owners use for agreement management |
Story
Consumer Discretionary work at Hyatt Hotels spans more than one site, even when headquarters sits in the United States. Contract routing was splitting across regional habits. Legal and business owners asked for a shared way to run agreement management without freezing local judgment.
DocuSign (Identity) is what they standardized on. DocuSign provides electronic agreement software so organizations can prepare, sign, and manage contracts without paper routing. Hyatt Hotels uses it as the system of record for contract routing, with legal and business owners as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
