Story
UiPath
VizioHow Vizio Runs IT Service Management on UiPath Autopilot
Vizio, a consumer discretionary organization in the United States, uses UiPath Autopilot from UiPath to support IT service management for IT and employees.
Value results
| Category | Value result |
|---|---|
| Capability | IT and employees work from the same UiPath Autopilot record for IT service requests |
| Capability | IT service requests can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for IT service requests |
Story
Consumer Discretionary work at Vizio spans more than one site, even when headquarters sits in the United States. IT service requests was splitting across regional habits. IT and employees asked for a shared way to run IT service management without freezing local judgment.
UiPath (UiPath Autopilot) is what they standardized on. UiPath provides robotic process automation and AI agents so companies can automate repetitive desktop and back-office work. Vizio uses it as the system of record for IT service requests, with IT and employees as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
