Story
Sage
Suncor EnergyHow Suncor Energy Runs Order to Cash on Sage X3
Suncor Energy, an energy organization in Canada, uses Sage X3 from Sage to support order to cash for order desk and finance.
Value results
| Category | Value result |
|---|---|
| Capability | Order desk and finance work from the same Sage X3 record for order management |
| Capability | Order management can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for order management |
Story
Energy work at Suncor Energy spans more than one site, even when headquarters sits in Canada. Order management was splitting across regional habits. Order desk and finance asked for a shared way to run order to cash without freezing local judgment.
Sage (Sage X3) is what they standardized on. Sage provides accounting, ERP, and HR software used by small and midsize businesses to run finance and operations. Suncor Energy uses it as the system of record for order management, with order desk and finance as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
