Story
Grafana Labs
Schwarz GroupHow Schwarz Group Runs Incident Response on Grafana
Schwarz Group, a consumer staples organization in Germany, uses Grafana from Grafana Labs to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for log investigation |
| Capability | Incident response stays visible to adjacent teams through Grafana |
| Capability | On-call engineers work from the same Grafana record for log investigation |
Story
Schwarz Group is based in Germany and runs consumer staples operations at a scale where log investigation cannot live in side channels. On-call engineers were reconciling competing copies of the same work, which slowed incident response and hid who owned the next step.
The company runs incident response on Grafana Labs, with Grafana as the product on-call engineers actually open. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. For Schwarz Group, that means on-call engineers can open one workflow, see log investigation, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for log investigation.
