Story
Guidewire
Morgan StanleyHow Morgan Stanley Runs Insurance Operations on ClaimCenter
Morgan Stanley, a financials organization in the United States, uses ClaimCenter from Guidewire to support insurance operations for underwriters and claims handlers.
Value results
| Category | Value result |
|---|---|
| Capability | Underwriters and claims handlers work from the same ClaimCenter record for policy and claims |
| Capability | Policy and claims can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for policy and claims |
Story
Financials work at Morgan Stanley spans more than one site, even when headquarters sits in the United States. Policy and claims was splitting across regional habits. Underwriters and claims handlers asked for a shared way to run insurance operations without freezing local judgment.
Guidewire (ClaimCenter) is what they standardized on. Guidewire makes core insurance software for policy, billing, and claims used by property and casualty carriers. Morgan Stanley uses it as the system of record for policy and claims, with underwriters and claims handlers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
