Story
DocuSign
JumpCloudHow JumpCloud Runs Program Management on CLM
JumpCloud, an information technology organization in the United States, uses CLM from DocuSign to support program management for project and operations leads.
Value results
| Category | Value result |
|---|---|
| Capability | Project and operations leads work from the same CLM record for cross-team delivery |
| Capability | Cross-team delivery can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for cross-team delivery |
Story
Information Technology work at JumpCloud spans more than one site, even when headquarters sits in the United States. Cross-team delivery was splitting across regional habits. Project and operations leads asked for a shared way to run program management without freezing local judgment.
DocuSign (CLM) is what they standardized on. DocuSign provides electronic agreement software so organizations can prepare, sign, and manage contracts without paper routing. JumpCloud uses it as the system of record for cross-team delivery, with project and operations leads as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
