Story
UiPath
ImpervaHow Imperva Runs IT Service Management on UiPath Autopilot
Imperva, an information technology organization in the United States, uses UiPath Autopilot from UiPath to support IT service management for IT and employees.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in IT service management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | UiPath Autopilot is the governed place IT and employees use for IT service management |
| Capability | New joiners can see how IT service management actually runs |
Story
Information Technology work at Imperva spans more than one site, even when headquarters sits in the United States. IT service requests was splitting across regional habits. IT and employees asked for a shared way to run IT service management without freezing local judgment.
UiPath (UiPath Autopilot) is what they standardized on. UiPath provides robotic process automation and AI agents so companies can automate repetitive desktop and back-office work. Imperva uses it as the system of record for IT service requests, with IT and employees as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
