Story
Datadog
Hapag-LloydHow Hapag-Lloyd Runs Incident Management on Infrastructure Monitoring
Hapag-Lloyd, an industrials organization in Germany, uses Infrastructure Monitoring from Datadog to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Infrastructure Monitoring is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
Industrials work at Hapag-Lloyd spans more than one site, even when headquarters sits in Germany. On-call response was splitting across regional habits. On-call rotations asked for a shared way to run incident management without freezing local judgment.
Datadog (Infrastructure Monitoring) is what they standardized on. Datadog is an observability platform that unifies metrics, traces, logs, and security signals for cloud applications. Hapag-Lloyd uses it as the system of record for on-call response, with on-call rotations as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
