Story
Elastic
CumminsHow Cummins Runs Production Support on Elastic Observability
Cummins, an industrials organization in the United States, uses Elastic Observability from Elastic to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for application health |
| Capability | Production support stays visible to adjacent teams through Elastic Observability |
| Capability | SREs and developers work from the same Elastic Observability record for application health |
Story
Cummins is based in the United States and runs industrials operations at a scale where application health cannot live in side channels. SREs and developers were reconciling competing copies of the same work, which slowed production support and hid who owned the next step.
The company runs production support on Elastic, with Elastic Observability as the product SREs and developers actually open. Elastic builds search, observability, and security software on Elasticsearch, used to find information and investigate operational data. For Cummins, that means SREs and developers can open one workflow, see application health, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for application health.
