Story
Elastic
BuildkiteHow Buildkite Runs Incident Response on Elastic Observability
Buildkite, an information technology organization in Australia, uses Elastic Observability from Elastic to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because log investigation has a clear owner |
| Productivity | Handoffs in incident response sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how incident response actually runs |
Story
Buildkite is based in Australia and runs information technology operations at a scale where log investigation cannot live in side channels. On-call engineers were reconciling competing copies of the same work, which slowed incident response and hid who owned the next step.
The company runs incident response on Elastic, with Elastic Observability as the product on-call engineers actually open. Elastic builds search, observability, and security software on Elasticsearch, used to find information and investigate operational data. For Buildkite, that means on-call engineers can open one workflow, see log investigation, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for log investigation.
