Story
Dynatrace
AstellasHow Astellas Runs Incident Management on Davis AI
Astellas, a health care organization in Japan, uses Davis AI from Dynatrace to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how incident management actually runs |
Story
Astellas is based in Japan and runs health care operations at a scale where on-call response cannot live in side channels. On-call rotations were reconciling competing copies of the same work, which slowed incident management and hid who owned the next step.
The company runs incident management on Dynatrace, with Davis AI as the product on-call rotations actually open. Dynatrace is an observability and security platform that uses causal AI to analyze traces, metrics, and logs across cloud stacks. For Astellas, that means on-call rotations can open one workflow, see on-call response, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for on-call response.
