Story
UiPath
Alaska Air GroupHow Alaska Air Group Runs Shared Services on UiPath Autopilot
Alaska Air Group, an industrials organization in the United States, uses UiPath Autopilot from UiPath to support shared services for HR, facilities, and finance ops.
Teams at Alaska Air Group moved employee requests onto UiPath after local tools started to collide.
“Industrials work at Alaska Air Group spans more than one site, even when headquarters sits in the United States.”
“HR, facilities, and finance ops asked for a shared way to run shared services without freezing local judgment.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in shared services sit in a shared queue instead of a mailbox trail |
| Risk and compliance | UiPath Autopilot is the governed place HR, facilities, and finance ops use for shared services |
| Capability | New joiners can see how shared services actually runs |
Story
Industrials work at Alaska Air Group spans more than one site, even when headquarters sits in the United States. Employee requests was splitting across regional habits. HR, facilities, and finance ops asked for a shared way to run shared services without freezing local judgment.
UiPath (UiPath Autopilot) is what they standardized on. UiPath provides robotic process automation and AI agents so companies can automate repetitive desktop and back-office work. Alaska Air Group uses it as the system of record for employee requests, with HR, facilities, and finance ops as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
