Story
VMware
HotjarHotjar Modernizes Resilience with VMware
Hotjar, an information technology organization in Malta, uses VMware Cloud Foundation from VMware to support reliability engineering for SRE and operations.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in reliability engineering sit in a shared queue instead of a mailbox trail |
| Risk and compliance | VMware Cloud Foundation is the governed place SRE and operations use for reliability engineering |
| Capability | New joiners can see how reliability engineering actually runs |
Story
Hotjar is based in Malta and runs information technology operations at a scale where backup and failover cannot live in side channels. SRE and operations were reconciling competing copies of the same work, which slowed reliability engineering and hid who owned the next step.
The company runs reliability engineering on VMware, with VMware Cloud Foundation as the product SRE and operations actually open. VMware, part of Broadcom, provides virtualization, private cloud, and container software used to run enterprise data centers. For Hotjar, that means SRE and operations can open one workflow, see backup and failover, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for backup and failover.
