Story
VMware
AircallAircall Uses Tanzu for Model Serving
Aircall, an information technology organization in France, uses Tanzu from VMware to support applied AI delivery for ML and product teams.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because model serving has a clear owner |
| Productivity | Handoffs in applied AI delivery sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how applied AI delivery actually runs |
Story
Information Technology work at Aircall spans more than one site, even when headquarters sits in France. Model serving was splitting across regional habits. ML and product teams asked for a shared way to run applied AI delivery without freezing local judgment.
VMware (Tanzu) is what they standardized on. VMware, part of Broadcom, provides virtualization, private cloud, and container software used to run enterprise data centers. Aircall uses it as the system of record for model serving, with ML and product teams as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
