Story
Qualtrics
HinoHino Uses EmployeeXM for Digital Journeys
Hino, an industrials organization in Japan, uses EmployeeXM from Qualtrics to support experience delivery for experience and web teams.
Value results
| Category | Value result |
|---|---|
| Capability | Experience and web teams work from the same EmployeeXM record for digital journeys |
| Capability | Digital journeys can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for digital journeys |
Story
Inside Hino, experience delivery used to depend on whoever still had the latest file. That pattern is common in industrials groups working out of Japan. Experience and web teams needed a system that would still make sense after the original project team moved on.
Hino uses EmployeeXM from Qualtrics as the working layer for digital journeys. Qualtrics is an experience management platform for surveys, feedback, and journey insights across customers and employees. The practical change is simple: experience delivery has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Hino gets from Qualtrics is a durable place to run experience delivery and a way for experience and web teams to see the same digital journeys at the same time.
