Story
Grafana Labs
MSCIGrafana Labs at MSCI: On-call Response
MSCI, a financials organization in the United States, uses Mimir from Grafana Labs to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Mimir is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
MSCI grew on-call response faster than the local tools around it. From the United States, financials teams still had to serve customers and internal partners who expected a straight answer. On-call rotations were the ones stitching the picture together by hand.
Rolling out Mimir put incident management on Grafana Labs. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. MSCI keeps the product in the path where work already happens, so on-call rotations do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident management. On-call response is easier to inspect, and adjacent groups can join on-call rotations without a guided tour of someone's desktop.
