Story
Temenos
Goldman SachsGoldman Sachs Brings Policy and Claims onto Temenos
Goldman Sachs, a financials organization in the United States, uses Temenos Payments from Temenos to support insurance operations for underwriters and claims handlers.
Underwriters and claims handlers at Goldman Sachs review policy and claims in Temenos Payments rather than in personal files.
“Inside Goldman Sachs, insurance operations used to depend on whoever still had the latest file.”
“Underwriters and claims handlers needed a system that would still make sense after the original project team moved on.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Policy and claims can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for policy and claims |
| Capability | Insurance operations stays visible to adjacent teams through Temenos Payments |
Story
Inside Goldman Sachs, insurance operations used to depend on whoever still had the latest file. That pattern is common in financials groups working out of the United States. Underwriters and claims handlers needed a system that would still make sense after the original project team moved on.
Goldman Sachs uses Temenos Payments from Temenos as the working layer for policy and claims. Temenos provides core banking and digital banking software used by financial institutions to run accounts, payments, and channels. The practical change is simple: insurance operations has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Goldman Sachs gets from Temenos is a durable place to run insurance operations and a way for underwriters and claims handlers to see the same policy and claims at the same time.
