Story
Grafana Labs
GladlyGladly Standardizes Security Telemetry on Grafana Labs
Gladly, an information technology organization in the United States, uses Grafana from Grafana Labs to support detection engineering for detection engineers.
Value results
| Category | Value result |
|---|---|
| Risk and compliance | Security telemetry can be reviewed without waiting on a personal export |
| Risk and compliance | Named workflow replaces ad hoc routing for security telemetry |
| Capability | Detection engineering stays visible to adjacent teams through Grafana |
Story
Information Technology work at Gladly spans more than one site, even when headquarters sits in the United States. Security telemetry was splitting across regional habits. Detection engineers asked for a shared way to run detection engineering without freezing local judgment.
Grafana Labs (Grafana) is what they standardized on. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. Gladly uses it as the system of record for security telemetry, with detection engineers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
