Story
Grafana Labs
Gemelo AIGemelo AI Adopts Grafana Labs for Incident Management
Gemelo AI, an information technology organization in the United States, uses Tempo from Grafana Labs to support incident management for on-call rotations.
On-call rotations at Gemelo AI review on-call response in Tempo rather than in personal files.
“Inside Gemelo AI, incident management used to depend on whoever still had the latest file.”
“On-call rotations needed a system that would still make sense after the original project team moved on.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how incident management actually runs |
Story
Inside Gemelo AI, incident management used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of the United States. On-call rotations needed a system that would still make sense after the original project team moved on.
Gemelo AI uses Tempo from Grafana Labs as the working layer for on-call response. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. The practical change is simple: incident management has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Gemelo AI gets from Grafana Labs is a durable place to run incident management and a way for on-call rotations to see the same on-call response at the same time.
