Story
Grafana Labs
FoxFox Brings On-call Response onto Grafana Labs
Fox, a communication services organization in the United States, uses Loki from Grafana Labs to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Risk and compliance | Loki is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
Inside Fox, incident management used to depend on whoever still had the latest file. That pattern is common in communication services groups working out of the United States. On-call rotations needed a system that would still make sense after the original project team moved on.
Fox uses Loki from Grafana Labs as the working layer for on-call response. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. The practical change is simple: incident management has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Fox gets from Grafana Labs is a durable place to run incident management and a way for on-call rotations to see the same on-call response at the same time.
