Story
DocuSign
ForgeRockForgeRock Standardizes Contract Routing on DocuSign
ForgeRock, an information technology organization in the United States, uses CLM from DocuSign to support agreement management for legal and business owners.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because contract routing has a clear owner |
| Productivity | Handoffs in agreement management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | CLM is the governed place legal and business owners use for agreement management |
Story
ForgeRock is based in the United States and runs information technology operations at a scale where contract routing cannot live in side channels. Legal and business owners were reconciling competing copies of the same work, which slowed agreement management and hid who owned the next step.
The company runs agreement management on DocuSign, with CLM as the product legal and business owners actually open. DocuSign provides electronic agreement software so organizations can prepare, sign, and manage contracts without paper routing. For ForgeRock, that means legal and business owners can open one workflow, see contract routing, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for contract routing.
