Story
Temenos
FiservFiserv Standardizes Policy and Claims on Temenos
Fiserv, a financials organization in the United States, uses Temenos Infinity from Temenos to support insurance operations for underwriters and claims handlers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because policy and claims has a clear owner |
| Risk and compliance | Temenos Infinity is the governed place underwriters and claims handlers use for insurance operations |
| Capability | New joiners can see how insurance operations actually runs |
Story
Financials work at Fiserv spans more than one site, even when headquarters sits in the United States. Policy and claims was splitting across regional habits. Underwriters and claims handlers asked for a shared way to run insurance operations without freezing local judgment.
Temenos (Temenos Infinity) is what they standardized on. Temenos provides core banking and digital banking software used by financial institutions to run accounts, payments, and channels. Fiserv uses it as the system of record for policy and claims, with underwriters and claims handlers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
