Story
Elastic
ESETESET Adopts Elastic for Production Support
ESET, an information technology organization in Slovakia, uses Elastic Search AI from Elastic to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | SREs and developers work from the same Elastic Search AI record for application health |
| Capability | Application health can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for application health |
Story
ESET did not need another dashboard that nobody opened. It needed production support to move. In Slovakia, SREs and developers already knew where application health went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Elastic Search AI from Elastic is now in that path. Elastic builds search, observability, and security software on Elasticsearch, used to find information and investigate operational data. The company treats it as production tooling for production support, which is why SREs and developers live in it rather than exporting from it once a quarter.
ESET can show how application health is handled today. That is the value: a repeatable way to run production support on software the rest of the industry already recognizes.
