Story
Grafana Labs@
Dell Technologies
Dell Technologies Standardizes On-call Response on Grafana Labs
Dell Technologies, an information technology organization in the United States, uses Grafana from Grafana Labs to support incident management for on-call rotations.
Information Technology teams at Dell Technologies treat Grafana Labs as the working layer for incident management.
“Information Technology work at Dell Technologies spans more than one site, even when headquarters sits in the United States.”
“On-call rotations asked for a shared way to run incident management without freezing local judgment.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Risk and compliance | Grafana is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
Information Technology work at Dell Technologies spans more than one site, even when headquarters sits in the United States. On-call response was splitting across regional habits. On-call rotations asked for a shared way to run incident management without freezing local judgment.
Grafana Labs (Grafana) is what they standardized on. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. Dell Technologies uses it as the system of record for on-call response, with on-call rotations as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
