Story
Datadog
WixDatadog at Wix: Log Investigation
Wix, an information technology organization in Israel, uses Bits AI from Datadog to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because log investigation has a clear owner |
| Productivity | Handoffs in incident response sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how incident response actually runs |
Story
Wix did not need another dashboard that nobody opened. It needed incident response to move. In Israel, on-call engineers already knew where log investigation went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Bits AI from Datadog is now in that path. Datadog is an observability platform that unifies metrics, traces, logs, and security signals for cloud applications. The company treats it as production tooling for incident response, which is why on-call engineers live in it rather than exporting from it once a quarter.
Wix can show how log investigation is handled today. That is the value: a repeatable way to run incident response on software the rest of the industry already recognizes.
