Story
Grafana Labs
DatabricksDatabricks Uses Loki for Log Investigation
Databricks, an information technology organization in the United States, uses Loki from Grafana Labs to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in incident response sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Loki is the governed place on-call engineers use for incident response |
| Capability | New joiners can see how incident response actually runs |
Story
Inside Databricks, incident response used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of the United States. On-call engineers needed a system that would still make sense after the original project team moved on.
Databricks uses Loki from Grafana Labs as the working layer for log investigation. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. The practical change is simple: incident response has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Databricks gets from Grafana Labs is a durable place to run incident response and a way for on-call engineers to see the same log investigation at the same time.
