Story
Epic Systems
CSLCSL Uses Cadence for Clinical Records
CSL, a health care organization in Australia, uses Cadence from Epic Systems to support care delivery for clinicians and HIM.
CSL runs care delivery on Epic Systems so ownership is obvious when work stalls.
“Health Care work at CSL spans more than one site, even when headquarters sits in Australia.”
“Clinicians and HIM asked for a shared way to run care delivery without freezing local judgment.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because clinical records has a clear owner |
| Productivity | Handoffs in care delivery sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how care delivery actually runs |
Story
Health Care work at CSL spans more than one site, even when headquarters sits in Australia. Clinical records was splitting across regional habits. Clinicians and HIM asked for a shared way to run care delivery without freezing local judgment.
Epic Systems (Cadence) is what they standardized on. Epic Systems is the leading electronic health record vendor for hospitals and clinics, with MyChart for patient access. CSL uses it as the system of record for clinical records, with clinicians and HIM as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
