Story
Grafana Labs@
CrowdStrike Falcon
CrowdStrike Falcon Runs Incident Management with Grafana Labs
CrowdStrike Falcon, an information technology organization in the United States, uses Mimir from Grafana Labs to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Risk and compliance | Mimir is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
CrowdStrike Falcon grew on-call response faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. On-call rotations were the ones stitching the picture together by hand.
Rolling out Mimir put incident management on Grafana Labs. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. CrowdStrike Falcon keeps the product in the path where work already happens, so on-call rotations do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident management. On-call response is easier to inspect, and adjacent groups can join on-call rotations without a guided tour of someone's desktop.
