Story
Grafana Labs
ConfluentConfluent Brings Log Investigation onto Grafana Labs
Confluent, an information technology organization in the United States, uses Loki from Grafana Labs to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because log investigation has a clear owner |
| Risk and compliance | Loki is the governed place on-call engineers use for incident response |
| Capability | New joiners can see how incident response actually runs |
Story
Inside Confluent, incident response used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of the United States. On-call engineers needed a system that would still make sense after the original project team moved on.
Confluent uses Loki from Grafana Labs as the working layer for log investigation. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. The practical change is simple: incident response has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Confluent gets from Grafana Labs is a durable place to run incident response and a way for on-call engineers to see the same log investigation at the same time.
