Story
UiPath
ChewyChewy Adopts UiPath for Shared Services
Chewy, a consumer discretionary organization in the United States, uses Test Suite from UiPath to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in shared services sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Test Suite is the governed place HR, facilities, and finance ops use for shared services |
| Capability | New joiners can see how shared services actually runs |
Story
Chewy did not need another dashboard that nobody opened. It needed shared services to move. In the United States, HR, facilities, and finance ops already knew where employee requests went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Test Suite from UiPath is now in that path. UiPath provides robotic process automation and AI agents so companies can automate repetitive desktop and back-office work. The company treats it as production tooling for shared services, which is why HR, facilities, and finance ops live in it rather than exporting from it once a quarter.
Chewy can show how employee requests is handled today. That is the value: a repeatable way to run shared services on software the rest of the industry already recognizes.
