Story
DocuSign
CaterpillarCaterpillar Runs Agreement Management with DocuSign
Caterpillar, an industrials organization in the United States, uses Notary from DocuSign to support agreement management for legal and business owners.
When contract routing outgrew homegrown tracking, Caterpillar brought in DocuSign.
“From the United States, industrials teams still had to serve customers and internal partners who expected a straight answer.”
“DocuSign provides electronic agreement software so organizations can prepare, sign, and manage contracts without paper routing.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Contract routing can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for contract routing |
| Capability | Agreement management stays visible to adjacent teams through Notary |
Story
Caterpillar grew contract routing faster than the local tools around it. From the United States, industrials teams still had to serve customers and internal partners who expected a straight answer. Legal and business owners were the ones stitching the picture together by hand.
Rolling out Notary put agreement management on DocuSign. DocuSign provides electronic agreement software so organizations can prepare, sign, and manage contracts without paper routing. Caterpillar keeps the product in the path where work already happens, so legal and business owners do not context-switch into a graveyard system used only for audits.
The visible result is steadier agreement management. Contract routing is easier to inspect, and adjacent groups can join legal and business owners without a guided tour of someone's desktop.
