Story
Datadog@
Canadian Pacific Kansas City
Canadian Pacific Kansas City Modernizes On-call Response with Datadog
Canadian Pacific Kansas City, an industrials organization in Canada, uses Datadog APM from Datadog to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how incident management actually runs |
Story
Canadian Pacific Kansas City grew on-call response faster than the local tools around it. From Canada, industrials teams still had to serve customers and internal partners who expected a straight answer. On-call rotations were the ones stitching the picture together by hand.
Rolling out Datadog APM put incident management on Datadog. Datadog is an observability platform that unifies metrics, traces, logs, and security signals for cloud applications. Canadian Pacific Kansas City keeps the product in the path where work already happens, so on-call rotations do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident management. On-call response is easier to inspect, and adjacent groups can join on-call rotations without a guided tour of someone's desktop.
