Story
Temenos
BPCEBPCE Runs Insurance Operations with Temenos
BPCE, a financials organization in France, uses Temenos SaaS from Temenos to support insurance operations for underwriters and claims handlers.
Value results
| Category | Value result |
|---|---|
| Capability | Policy and claims can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for policy and claims |
| Capability | Insurance operations stays visible to adjacent teams through Temenos SaaS |
Story
BPCE grew policy and claims faster than the local tools around it. From France, financials teams still had to serve customers and internal partners who expected a straight answer. Underwriters and claims handlers were the ones stitching the picture together by hand.
Rolling out Temenos SaaS put insurance operations on Temenos. Temenos provides core banking and digital banking software used by financial institutions to run accounts, payments, and channels. BPCE keeps the product in the path where work already happens, so underwriters and claims handlers do not context-switch into a graveyard system used only for audits.
The visible result is steadier insurance operations. Policy and claims is easier to inspect, and adjacent groups can join underwriters and claims handlers without a guided tour of someone's desktop.
