Story
Temenos
BarclaysBarclays Extends Temenos DataSource Across Insurance Operations
Barclays, a financials organization in the United Kingdom, uses Temenos DataSource from Temenos to support insurance operations for underwriters and claims handlers.
Barclays folded Temenos DataSource into insurance operations so underwriters and claims handlers share one view of policy and claims.
“Inside Barclays, insurance operations used to depend on whoever still had the latest file.”
“Underwriters and claims handlers needed a system that would still make sense after the original project team moved on.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because policy and claims has a clear owner |
| Productivity | Handoffs in insurance operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Temenos DataSource is the governed place underwriters and claims handlers use for insurance operations |
Story
Inside Barclays, insurance operations used to depend on whoever still had the latest file. That pattern is common in financials groups working out of the United Kingdom. Underwriters and claims handlers needed a system that would still make sense after the original project team moved on.
Barclays uses Temenos DataSource from Temenos as the working layer for policy and claims. Temenos provides core banking and digital banking software used by financial institutions to run accounts, payments, and channels. The practical change is simple: insurance operations has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Barclays gets from Temenos is a durable place to run insurance operations and a way for underwriters and claims handlers to see the same policy and claims at the same time.
