Story
Temenos
AvivaAviva Adopts Temenos for Insurance Operations
Aviva, a financials organization in the United Kingdom, uses Temenos DataSource from Temenos to support insurance operations for underwriters and claims handlers.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for policy and claims |
| Capability | Insurance operations stays visible to adjacent teams through Temenos DataSource |
| Capability | Underwriters and claims handlers work from the same Temenos DataSource record for policy and claims |
Story
Inside Aviva, insurance operations used to depend on whoever still had the latest file. That pattern is common in financials groups working out of the United Kingdom. Underwriters and claims handlers needed a system that would still make sense after the original project team moved on.
Aviva uses Temenos DataSource from Temenos as the working layer for policy and claims. Temenos provides core banking and digital banking software used by financial institutions to run accounts, payments, and channels. The practical change is simple: insurance operations has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Aviva gets from Temenos is a durable place to run insurance operations and a way for underwriters and claims handlers to see the same policy and claims at the same time.
