Story
Datadog
Aspen TechnologyAspen Technology Runs Incident Management with Datadog
Aspen Technology, an information technology organization in the United States, uses Bits AI from Datadog to support incident management for on-call rotations.
Aspen Technology standardized on-call response on Datadog instead of keeping parallel copies.
“In the United States, on-call rotations already knew where on-call response went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.”
“Datadog is an observability platform that unifies metrics, traces, logs, and security signals for cloud applications.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Bits AI is the governed place on-call rotations use for incident management |
Story
Aspen Technology did not need another dashboard that nobody opened. It needed incident management to move. In the United States, on-call rotations already knew where on-call response went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Bits AI from Datadog is now in that path. Datadog is an observability platform that unifies metrics, traces, logs, and security signals for cloud applications. The company treats it as production tooling for incident management, which is why on-call rotations live in it rather than exporting from it once a quarter.
Aspen Technology can show how on-call response is handled today. That is the value: a repeatable way to run incident management on software the rest of the industry already recognizes.
