Story
Anaplan
Massachusetts MutualAnaplan at Massachusetts Mutual: Policy and Claims
Massachusetts Mutual, a financials organization in the United States, uses Connected Planning from Anaplan to support insurance operations for underwriters and claims handlers.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in insurance operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Connected Planning is the governed place underwriters and claims handlers use for insurance operations |
| Capability | New joiners can see how insurance operations actually runs |
Story
Massachusetts Mutual grew policy and claims faster than the local tools around it. From the United States, financials teams still had to serve customers and internal partners who expected a straight answer. Underwriters and claims handlers were the ones stitching the picture together by hand.
Rolling out Connected Planning put insurance operations on Anaplan. Anaplan is a connected planning platform for finance, supply chain, and sales planning on a shared calculation engine. Massachusetts Mutual keeps the product in the path where work already happens, so underwriters and claims handlers do not context-switch into a graveyard system used only for audits.
The visible result is steadier insurance operations. Policy and claims is easier to inspect, and adjacent groups can join underwriters and claims handlers without a guided tour of someone's desktop.
