Story
IBM
American AirlinesAmerican Airlines Adopts IBM for Reliability Engineering
American Airlines, an industrials organization in the United States, uses IBM Instana from IBM to support reliability engineering for SRE and operations.
Value results
| Category | Value result |
|---|---|
| Capability | SRE and operations work from the same IBM Instana record for backup and failover |
| Capability | Backup and failover can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for backup and failover |
Story
American Airlines did not need another dashboard that nobody opened. It needed reliability engineering to move. In the United States, SRE and operations already knew where backup and failover went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
IBM Instana from IBM is now in that path. IBM offers hybrid cloud, AI, and automation software, including watsonx, Red Hat OpenShift, and observability products for large enterprises. The company treats it as production tooling for reliability engineering, which is why SRE and operations live in it rather than exporting from it once a quarter.
American Airlines can show how backup and failover is handled today. That is the value: a repeatable way to run reliability engineering on software the rest of the industry already recognizes.
