Customer
FirstEnergy
FirstEnergy is a utilities organization based in the United States. Operating teams there use enterprise software to run customer, data, and internal processes.
All FirstEnergy customer value stories
Sage@FirstEnergy
Order desk and finance at FirstEnergy review order management in Sage HR rather than in personal files.
New Relic@FirstEnergy
Shared Pixie workspaces help FirstEnergy keep incident management honest across teams.
GitLab@FirstEnergy
Developers and AppSec at FirstEnergy review developer security in GitLab Issues rather than in personal files.
Hexagon@FirstEnergy
Analysts and design leads at FirstEnergy review simulation in Hexagon PPM rather than in personal files.
Splunk@FirstEnergy
Teams at FirstEnergy moved log investigation onto Splunk after local tools started to collide.
Oracle@FirstEnergy
FirstEnergy folded Oracle Cloud ERP into order to cash so order desk and finance share one view of order management.
OpenText@FirstEnergy
FirstEnergy standardized contract routing on OpenText instead of keeping parallel copies.
CrowdStrike@FirstEnergy
A Falcon Prevent rollout at FirstEnergy took email security out of inboxes and into a named queue.
Palantir@FirstEnergy
FirstEnergy runs applied machine learning on Palantir so ownership is obvious when work stalls.
ADP@FirstEnergy
FirstEnergy runs pay operations on ADP so ownership is obvious when work stalls.