Customer
CMS Energy
CMS Energy is a utilities organization based in the United States. Operating teams there use enterprise software to run customer, data, and internal processes.
All CMS Energy customer value stories
Coupa@CMS Energy
Teams at CMS Energy moved procurement and payables onto Coupa after local tools started to collide.
Freshworks@CMS Energy
Teams at CMS Energy moved contact center routing onto Freshworks after local tools started to collide.
Proofpoint@CMS Energy
Teams at CMS Energy moved access control onto Proofpoint after local tools started to collide.
monday.com@CMS Energy
monday CRM became the place CMS Energy uses to track work in a shared system rather than status decks that go stale.
Confluent@CMS Energy
Flink on Confluent sits in the daily path at CMS Energy, especially for data scientists and ML engineers.
DocuSign@CMS Energy
DocuSign eSignature became the place CMS Energy uses to keep procedures next to the work so people do not hunt through inboxes.
Genesys@CMS Energy
Shared Genesys Cloud CX workspaces help CMS Energy keep customer support honest across teams.
Snowflake@CMS Energy
When secure data sharing outgrew homegrown tracking, CMS Energy brought in Snowflake.