Customer
Axel Springer
Axel Springer is a communication services organization based in Germany. Operating teams there use enterprise software to run customer, data, and internal processes.
Value Graph
Axel Springer uses Genesys, Appian, Pega, IBM. Industry: Communication Services. Drag nodes, filter types, or expand a node to follow more commonalities.
All Axel Springer customer value stories (4)
Genesys@Axel Springer
Teams at Axel Springer moved contact center routing onto Genesys after local tools started to collide.
Appian@Axel Springer
When IT service requests outgrew homegrown tracking, Axel Springer brought in Appian.
Pega@Axel Springer
A Pega Customer Decision Hub rollout at Axel Springer took back-office automation out of inboxes and into a named queue.
IBM@Axel Springer
Axel Springer folded IBM watsonx into platform operations so infrastructure and application teams share one view of cloud landing zones.