Story
PTC
ZscalerZscaler Brings Product Lifecycle onto PTC
Zscaler, an information technology organization in the United States, uses ThingWorx from PTC to support change control for engineering and quality.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because product lifecycle data has a clear owner |
| Productivity | Handoffs in change control sit in a shared queue instead of a mailbox trail |
| Risk and compliance | ThingWorx is the governed place engineering and quality use for change control |
Story
Information Technology work at Zscaler spans more than one site, even when headquarters sits in the United States. Product lifecycle data was splitting across regional habits. Engineering and quality asked for a shared way to run change control without freezing local judgment.
PTC (ThingWorx) is what they standardized on. PTC provides product lifecycle management, CAD, and industrial IoT software used by manufacturers to design and service products. Zscaler uses it as the system of record for product lifecycle data, with engineering and quality as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
