Story
Zoom
RunwayZoom Supports Hybrid Collaboration at Runway
Runway, an information technology organization in the United States, uses Zoom Meetings from Zoom to support hybrid collaboration for employees and partners.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because distributed meetings has a clear owner |
| Productivity | Handoffs in hybrid collaboration sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Zoom Meetings is the governed place employees and partners use for hybrid collaboration |
Story
Runway grew distributed meetings faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. Employees and partners were the ones stitching the picture together by hand.
Rolling out Zoom Meetings put hybrid collaboration on Zoom. Zoom provides video meetings, phone, and contact center products used for internal collaboration and customer conversations. Runway keeps the product in the path where work already happens, so employees and partners do not context-switch into a graveyard system used only for audits.
The visible result is steadier hybrid collaboration. Distributed meetings is easier to inspect, and adjacent groups can join employees and partners without a guided tour of someone's desktop.
