Story
Zoom
FullStoryZoom Supports Agreement Management at FullStory
FullStory, an information technology organization in the United States, uses Zoom Meetings from Zoom to support agreement management for legal and business owners.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because contract routing has a clear owner |
| Productivity | Handoffs in agreement management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Zoom Meetings is the governed place legal and business owners use for agreement management |
Story
FullStory grew contract routing faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. Legal and business owners were the ones stitching the picture together by hand.
Rolling out Zoom Meetings put agreement management on Zoom. Zoom provides video meetings, phone, and contact center products used for internal collaboration and customer conversations. FullStory keeps the product in the path where work already happens, so legal and business owners do not context-switch into a graveyard system used only for audits.
The visible result is steadier agreement management. Contract routing is easier to inspect, and adjacent groups can join legal and business owners without a guided tour of someone's desktop.
