Story
Cloudflare
ZoomZoom Extends Bot Management Across Network Operations
Zoom, an information technology organization in the United States, uses Bot Management from Cloudflare to support network operations for network engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because campus and branch networking has a clear owner |
| Productivity | Handoffs in network operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Bot Management is the governed place network engineers use for network operations |
Story
Inside Zoom, network operations used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of the United States. Network engineers needed a system that would still make sense after the original project team moved on.
Zoom uses Bot Management from Cloudflare as the working layer for campus and branch networking. Cloudflare operates a global network for performance, security, and serverless compute in front of websites and enterprise applications. The practical change is simple: network operations has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Zoom gets from Cloudflare is a durable place to run network operations and a way for network engineers to see the same campus and branch networking at the same time.
