Story
Zoom
LiebherrZoom at Liebherr: Contract Routing
Liebherr, an industrials organization in Switzerland, uses Zoom Rooms from Zoom to support agreement management for legal and business owners.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because contract routing has a clear owner |
| Productivity | Handoffs in agreement management sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how agreement management actually runs |
Story
Liebherr did not need another dashboard that nobody opened. It needed agreement management to move. In Switzerland, legal and business owners already knew where contract routing went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Zoom Rooms from Zoom is now in that path. Zoom provides video meetings, phone, and contact center products used for internal collaboration and customer conversations. The company treats it as production tooling for agreement management, which is why legal and business owners live in it rather than exporting from it once a quarter.
Liebherr can show how contract routing is handled today. That is the value: a repeatable way to run agreement management on software the rest of the industry already recognizes.
