Story
Pega
YazakiYazaki Extends Pega Smart Claims Across Shared Services
Yazaki, a consumer discretionary organization in Japan, uses Pega Smart Claims from Pega to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because employee requests has a clear owner |
| Risk and compliance | Pega Smart Claims is the governed place HR, facilities, and finance ops use for shared services |
| Capability | New joiners can see how shared services actually runs |
Story
Yazaki did not need another dashboard that nobody opened. It needed shared services to move. In Japan, HR, facilities, and finance ops already knew where employee requests went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Pega Smart Claims from Pega is now in that path. Pega offers a low-code platform for customer decisioning, case management, and workflow used in banking, insurance, and public sector. The company treats it as production tooling for shared services, which is why HR, facilities, and finance ops live in it rather than exporting from it once a quarter.
Yazaki can show how employee requests is handled today. That is the value: a repeatable way to run shared services on software the rest of the industry already recognizes.
