Story
Zoom
Wolters KluwerWolters Kluwer Brings Distributed Meetings onto Zoom
Wolters Kluwer, an industrials organization in the Netherlands, uses Zoom Contact Center from Zoom to support hybrid collaboration for employees and partners.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because distributed meetings has a clear owner |
| Risk and compliance | Zoom Contact Center is the governed place employees and partners use for hybrid collaboration |
| Capability | New joiners can see how hybrid collaboration actually runs |
Story
Inside Wolters Kluwer, hybrid collaboration used to depend on whoever still had the latest file. That pattern is common in industrials groups working out of the Netherlands. Employees and partners needed a system that would still make sense after the original project team moved on.
Wolters Kluwer uses Zoom Contact Center from Zoom as the working layer for distributed meetings. Zoom provides video meetings, phone, and contact center products used for internal collaboration and customer conversations. The practical change is simple: hybrid collaboration has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Wolters Kluwer gets from Zoom is a durable place to run hybrid collaboration and a way for employees and partners to see the same distributed meetings at the same time.
