Story
BMC
WEC EnergyWEC Energy Brings IT Service Requests onto BMC
WEC Energy, a utilities organization in the United States, uses Helix ITSM from BMC to support IT service management for IT and employees.
Value results
| Category | Value result |
|---|---|
| Capability | IT service requests can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for IT service requests |
| Capability | IT service management stays visible to adjacent teams through Helix ITSM |
Story
Inside WEC Energy, IT service management used to depend on whoever still had the latest file. That pattern is common in utilities groups working out of the United States. IT and employees needed a system that would still make sense after the original project team moved on.
WEC Energy uses Helix ITSM from BMC as the working layer for IT service requests. BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. The practical change is simple: IT service management has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What WEC Energy gets from BMC is a durable place to run IT service management and a way for IT and employees to see the same IT service requests at the same time.
