Story
Splunk
WatersWaters Modernizes On-call Response with Splunk
Waters, a health care organization in the United States, uses Splunk Cloud from Splunk to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Splunk Cloud is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
Waters is based in the United States and runs health care operations at a scale where on-call response cannot live in side channels. On-call rotations were reconciling competing copies of the same work, which slowed incident management and hid who owned the next step.
The company runs incident management on Splunk, with Splunk Cloud as the product on-call rotations actually open. Splunk (a Cisco company) is a data platform for security and observability, used to search machine data and investigate incidents. For Waters, that means on-call rotations can open one workflow, see on-call response, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for on-call response.
